TERMS OF SERVICE

OVERVIEW

This website is operated by Sutton & Hale. Throughout the site, the terms “we,” “us,” and “our” refer to Sutton & Hale.

Sutton & Hale offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.

These Terms of Service apply to all users of the website, including browsers, customers, merchants, vendors, and content providers.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access the website or use our Services.

Any new features, products, or tools added to the current store will also be subject to these Terms of Service. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to this page.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have given us permission to allow any minor dependents to use this website under your supervision.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws in your jurisdiction, including copyright laws.

You must not transmit viruses, worms, malware, or any code of a destructive nature.

A breach or violation of any of these Terms may result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any lawful reason at any time.

You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmission over different networks or technical modifications required to connect networks or devices.

Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, access to the Service, or contact through the website without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information on this website is accurate and current. However, we do not guarantee that all information made available on this site is accurate, complete, or up to date.

The material on this website is provided for general information and should not be relied upon as the sole basis for making decisions without consulting more complete or current sources where appropriate.

This website may contain historical information that is provided for reference only.

We reserve the right to modify the contents of this site at any time, but we are under no obligation to update information except where required by applicable law.

SECTION 4 - CHANGES TO SERVICES AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service, or any part of it, at any time without notice where permitted by law.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service, except where applicable law provides otherwise.

Conclusion of the Contract

The presentation of products in our online store does not constitute a legally binding offer but an invitation to place an order.

By submitting your order, you make an offer to purchase the selected products.

You will receive an automated email confirming receipt of your order. This confirmation does not necessarily constitute final acceptance of the purchase contract.

Warranty

All statutory warranty rights applicable to your purchase remain in effect.

SECTION 5 - PRODUCTS AND SERVICES

Certain products or Services may be available exclusively online through our website.

These products may have limited quantities and may only be returned or exchanged in accordance with our Returns Policy.

We make reasonable efforts to display the colors, photographs, and details of our products as accurately as possible. However, we cannot guarantee that your device or monitor will display colors accurately.

We reserve the right, where permitted by law, to limit the sale of our products or Services to any person, geographic region, or jurisdiction.

We may limit quantities purchased per customer or order.

Product descriptions, prices, promotions, and availability may be changed at any time without notice.

We reserve the right to discontinue any product at any time.

We do not guarantee that every product, Service, or other material purchased from us will meet your individual expectations.

Where products are shipped internationally, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by local authorities unless otherwise stated during checkout.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us where legally permitted.

We may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed through the same customer account, credit card, billing address, or shipping address.

If we modify or cancel an order, we may attempt to notify you using the email address, billing address, or telephone number provided when the order was placed.

We reserve the right to restrict orders that appear, in our judgment, to be placed by unauthorized resellers or distributors.

You agree to provide current, complete, and accurate purchase and account information for purchases made through our store.

You agree to promptly update your information, including your email address and payment details, where necessary for us to process your transaction or contact you.

For further information regarding returns, please refer to our Returns Policy.

SECTION 7 - OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools or Services supplied by third parties that we do not monitor, control, or operate.

You acknowledge that such tools may be provided on an “as is” and “as available” basis, subject to the terms of the relevant third-party provider.

Your use of optional third-party tools is at your own discretion and risk.

You should review and understand the terms under which any relevant third-party provider supplies its Services.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and Services available through our website may include materials or links from third parties.

Third-party links may direct you to websites that are not affiliated with Sutton & Hale.

We are not responsible for examining or evaluating the accuracy, content, products, Services, policies, or practices of third-party websites.

We are not responsible for losses or damages arising directly from transactions entered into with third-party websites, except to the extent such liability cannot legally be excluded.

Please review the policies and terms of any third party before entering into a transaction with them.

Questions, complaints, or claims regarding third-party products or Services should be directed to the relevant third-party provider.

SECTION 9 - COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If you submit comments, reviews, ideas, suggestions, proposals, photographs, or other materials to us, you agree that, where legally permitted, we may use, edit, copy, publish, distribute, translate, and otherwise use those submissions in connection with our business.

We are not obligated to maintain submissions in confidence, pay compensation for them, or respond to them unless otherwise agreed or required by law.

We may monitor, edit, or remove content that we reasonably determine to be unlawful, offensive, defamatory, obscene, infringing, misleading, or otherwise inappropriate.

You agree that your submissions will not infringe the rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights.

Your submissions must not contain unlawful, abusive, obscene, defamatory, or malicious material, including viruses or malware.

You may not use a false email address, impersonate another person, or otherwise mislead us or third parties regarding the origin of your submission.

You remain responsible for the content and accuracy of anything you submit.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website or within the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping costs, delivery times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders where information is inaccurate, subject to applicable law.

We are under no obligation to update, amend, or clarify information except where required by applicable law.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions set out in these Terms, you may not use the website or its content:

• For any unlawful purpose.

• To solicit others to perform or participate in unlawful acts.

• To violate applicable international, national, provincial, state, or local laws or regulations.

• To infringe our intellectual property rights or those of another party.

• To harass, abuse, insult, harm, defame, intimidate, or discriminate against another person.

• To submit false or misleading information.

• To upload or transmit viruses, malware, or other malicious code.

• To collect or track the personal information of others unlawfully.

• To spam, phish, scrape, crawl, or otherwise misuse the website.

• For obscene or immoral purposes.

• To interfere with or circumvent security features of the Service, this website, or related systems.

We reserve the right to terminate access to the Service if these prohibited uses are violated.

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that all results obtained through the Service will always be accurate or reliable.

From time to time, we may suspend, remove, or discontinue parts of the Service where reasonably necessary.

To the maximum extent permitted by applicable law, the Service and products made available through the Service are provided on an “as is” and “as available” basis, except where we expressly state otherwise.

Nothing in these Terms excludes or limits any warranty, guarantee, liability, or consumer right that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, Sutton & Hale and its affiliates, directors, employees, contractors, suppliers, and service providers shall not be liable for indirect, incidental, punitive, special, or consequential damages resulting from the use of the Service or products purchased through the Service.

Where applicable law does not allow certain exclusions or limitations of liability, our liability will be limited only to the maximum extent permitted by that law.

SECTION 14 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sutton & Hale and its affiliates, partners, officers, directors, employees, contractors, licensors, service providers, subcontractors, and suppliers from claims or demands arising from your material breach of these Terms of Service, violation of applicable law, or infringement of the rights of a third party.

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall remain enforceable to the fullest extent permitted by applicable law.

The unenforceable portion shall be considered severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred before termination shall survive termination where appropriate.

These Terms remain effective unless terminated by either you or us.

You may terminate your agreement with us by ceasing to use our Services.

If we reasonably believe that you have materially breached these Terms, we may suspend or terminate your access to our Services, subject to applicable law.

Any outstanding amounts owed to us remain payable following termination.

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted by Sutton & Hale on this website, constitute the agreement between you and us regarding your use of the Service.

They supersede prior agreements, communications, and proposals relating to the Service, whether oral or written.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements through which Sutton & Hale provides Services shall be governed by and construed in accordance with the laws of the Netherlands.

Any mandatory consumer protection rights applicable in the customer's country of residence remain unaffected.

SECTION 19 - CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by publishing an updated version on our website.

Where appropriate, changes will take effect from the date they are published.

Your continued use of our website or Services following the publication of changes constitutes acceptance of those changes, except where applicable law requires otherwise.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service can be sent to:

Sutton & Hale
support@suttonandhale.com