At Sutton & Hale, we strive to make the ordering and delivery process as seamless as possible. Below, we provide an overview of how your order will be processed and shipped.

Order Processing & Dispatch

• Once your order is placed, we require 1 - 5 working days to process it. Typically, orders are processed within one working day during the week. However, if you place an order on a Friday evening or over the weekend, processing may take slightly longer.

• After processing, your order will be dispatched, and delivery generally takes 7 - 10 working days.

Placing an Order

Shopping with Sutton & Hale is simple and straightforward:

1. Visit the product page and select your desired item.

2. Click on "Add to Cart" to add the product.

3. Verify that you have selected the correct size, colour, and variant.

4. Click "Check out" to enter your shipping details.

5. Ensure your address details are accurate before clicking "Pay Now".

6. Confirm your details and proceed to payment. All payment options are SSL-encrypted for secure transactions.

Accepted Payment Methods

• Credit Card (AMEX, Mastercard, Maestro, Visa)

Shipping Costs

We are pleased to offer free shipping on all orders. There are no hidden fees or minimum order requirements.

Order Shipment & Delivery

We ensure that all orders are processed and shipped as efficiently as possible. To keep our prices fair and competitive, we consolidate shipments and dispatch them once we reach our minimum shipping volume.

Important Notice:

• Due to high demand, shipping times may occasionally be delayed. We appreciate your patience and understanding.

• If you need your order to be dispatched urgently, please contact our customer service team via email, and we will do our best to accommodate your request.

If you have any further questions, feel free to reach out to our support team. We are always happy to assist you!