Privacy policy

Privacy Policy

Last updated: 01/01/2026

At Sutton & Hale, we value your privacy and are committed to handling your personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with Sutton & Hale.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

This website is operated by Sutton & Hale.

For the purposes of applicable privacy and data protection laws, the entity responsible for processing your personal information is:

Sutton & Hale

If you have questions about this Privacy Policy or how your personal information is handled, you can contact us using the information above.

2. INFORMATION WE COLLECT

We may collect personal information directly from you, automatically when you use our website, and from third parties that help us operate our business.

Information you provide to us

Depending on how you interact with Sutton & Hale, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Payment and transaction information

  • Products purchased or considered

  • Account information

  • Information you provide when contacting customer support

  • Reviews, feedback or other content you submit

  • Marketing preferences

Payment card information may be processed directly by our payment providers and may not be stored directly by Sutton & Hale.

Information collected automatically

When you visit our website, we and our service providers may automatically collect certain information about your device and browsing activity, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Date and time of access

  • Referring website or advertisement

  • Approximate location

  • Products viewed

  • Shopping cart activity

  • Checkout activity

  • Interaction with advertisements and marketing communications

We may collect this information using cookies, pixels, tags and similar technologies.

3. HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments

  • Communicate with you regarding your order

  • Provide customer service

  • Manage returns, refunds and exchanges

  • Maintain and improve our website

  • Personalize your shopping experience

  • Understand how customers use our website

  • Prevent fraud, abuse and unauthorized transactions

  • Protect the security of our website and business

  • Comply with legal obligations

  • Send marketing communications where permitted

  • Measure and improve the effectiveness of advertising

  • Show you advertising that may be relevant to your interests

We only use personal information where we have a lawful or otherwise permitted basis to do so under applicable law.

4. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to operate our website and improve your shopping experience.

Cookies are small files stored on your browser or device. They may allow us and our service providers to remember your preferences, maintain your shopping cart, understand website usage and measure advertising performance.

Cookies may include:

Essential cookies

These cookies are necessary for the website to function properly, including shopping cart functionality, checkout, security and account access.

Analytics cookies

These cookies help us understand how visitors use the website so we can improve performance, navigation and customer experience.

Advertising cookies

These cookies and similar technologies may be used to understand the effectiveness of our advertising and to display advertisements based on your interactions with our website.

You may be able to manage cookies through your browser settings or through any cookie preference controls made available on our website.

Disabling certain cookies may affect the functionality of the website.

5. ORDER PROCESSING AND FULFILLMENT

When you place an order, we use your personal information to process your purchase and deliver your products.

This may require us to share relevant information with companies involved in order fulfillment, including:

  • Payment processors

  • Warehousing and fulfillment providers

  • Shipping carriers

  • Logistics providers

  • Customer service providers

  • Fraud prevention providers

We only provide these parties with information reasonably necessary to perform their services.

Some of our fulfillment partners may operate from locations outside your country of residence. As a result, personal information associated with an order may be processed internationally where necessary to fulfill your purchase.

6. PAYMENT PROCESSING

Payments may be processed by third-party payment providers.

Depending on the payment methods available at checkout, these providers may collect information such as your name, billing address and payment details.

Payment providers process personal information according to their own privacy policies and security practices.

We recommend reviewing the privacy terms of the relevant payment provider if you would like additional information about how your payment information is handled.

7. EMAIL AND MARKETING COMMUNICATIONS

If you subscribe to our email list, make a purchase or otherwise provide permission where required, we may send you communications regarding Sutton & Hale, including:

  • New products

  • Special offers

  • Promotions

  • Store updates

  • Product recommendations

  • Abandoned cart or checkout reminders

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our marketing emails.

You may still receive transactional communications relating to purchases, shipping, returns, refunds, account security or customer service even if you unsubscribe from marketing.

8. ADVERTISING AND ANALYTICS

We may work with advertising and analytics providers to understand website activity, measure advertising performance and reach customers who may be interested in Sutton & Hale.

These providers may use cookies, pixels and similar technologies to collect information about your interactions with our website and advertisements.

Providers may include services offered by companies such as:

  • Meta

  • Google

  • Microsoft

  • Pinterest

  • TikTok

  • Other advertising or analytics partners we may use

The exact advertising and analytics services used by Sutton & Hale may change over time.

These providers may process information according to their own privacy policies.

Where required by applicable law, non-essential advertising and analytics technologies will only be used after obtaining appropriate consent.

9. META PIXEL AND RELATED ADVERTISING TECHNOLOGIES

We may use technologies provided by Meta Platforms, Inc., including the Meta Pixel, to measure advertising performance and understand how customers interact with Sutton & Hale after viewing or clicking an advertisement.

These technologies may allow Meta to receive information such as:

  • Pages visited

  • Products viewed

  • Purchases

  • Shopping cart activity

  • Device information

  • Browser information

  • IP address

Meta may use this information according to its own privacy policies, including for measurement and advertising purposes.

Where required by law, these technologies will only be activated after obtaining appropriate consent.

10. GOOGLE SERVICES

We may use Google services, including Google Analytics and Google Ads, to understand how customers use our website and measure the performance of our advertising.

Google may collect information about your browser, device, interactions with our website and advertising activity through cookies and similar technologies.

Depending on your location and settings, you may be able to manage how Google uses information for advertising through your Google account and advertising preferences.

Where required by applicable law, Google advertising and analytics technologies will only be used after obtaining appropriate consent.

11. REVIEWS AND CUSTOMER CONTENT

If you submit a product review, photograph, testimonial or other content, we may process and display the information you choose to provide.

Where permitted, we may contact you after a purchase to invite you to leave a review.

You should avoid including sensitive or unnecessary personal information in publicly submitted reviews.

12. HOW WE SHARE PERSONAL INFORMATION

We may disclose personal information to service providers and partners that help operate Sutton & Hale.

These may include:

  • Ecommerce platform providers

  • Hosting providers

  • Payment processors

  • Shipping and logistics companies

  • Fulfillment providers

  • Customer service software providers

  • Email and SMS providers

  • Analytics providers

  • Advertising platforms

  • Fraud prevention providers

  • Professional advisers

  • Regulatory authorities where legally required

We may also disclose information where necessary to protect Sutton & Hale, our customers or others, or where disclosure is required by law.

If Sutton & Hale or its operating company undergoes a merger, acquisition, financing, restructuring or sale of assets, personal information may be transferred as part of that transaction where legally permitted.

13. INTERNATIONAL DATA TRANSFERS

Because we operate an ecommerce business and work with service providers in different countries, your personal information may be processed outside your country or state of residence.

Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are protected through appropriate safeguards.

14. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on:

  • The nature of the information

  • Our relationship with you

  • Legal and regulatory requirements

  • Tax and accounting obligations

  • Fraud prevention requirements

  • Contractual obligations

  • The need to establish or defend legal claims

When information is no longer required, we may delete or anonymize it in accordance with applicable law.

15. DATA SECURITY

We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration or disclosure.

Our website uses SSL or TLS encryption to protect information transmitted between your browser and our website.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

16. YOUR PRIVACY RIGHTS

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • The right to request access to personal information we hold about you

  • The right to request correction of inaccurate information

  • The right to request deletion of personal information

  • The right to request restriction of certain processing

  • The right to object to certain processing

  • The right to withdraw consent where processing is based on consent

  • The right to data portability where applicable

  • The right to opt out of certain targeted advertising activities

  • The right to appeal certain privacy decisions where applicable

  • The right not to receive discriminatory treatment for exercising applicable privacy rights

To exercise a privacy right, contact us at [PRIVACY EMAIL].

We may need to verify your identity before completing certain requests.

17. EUROPEAN AND UK PRIVACY RIGHTS

If you are located in the European Economic Area or United Kingdom, your personal information may be protected under the GDPR, UK GDPR or other applicable data protection laws.

Depending on the circumstances, our legal bases for processing may include:

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interests

  • Your consent

Where we rely on legitimate interests, we consider whether our interests are outweighed by your privacy rights and interests.

You may have the right to access, rectify, erase, restrict or object to the processing of your personal information, as well as the right to data portability and the right to withdraw consent.

You may also have the right to lodge a complaint with the relevant data protection supervisory authority.

18. UNITED STATES STATE PRIVACY RIGHTS

Residents of certain US states may have additional rights under applicable state privacy laws.

Depending on your state, these may include rights to:

  • Know what categories of personal information are collected

  • Access personal information

  • Correct inaccurate information

  • Request deletion

  • Obtain a portable copy of certain information

  • Opt out of certain targeted advertising

  • Opt out of certain sales or sharing of personal information where applicable

Sutton & Hale does not sell personal information for money.

Certain advertising activities involving cookies or advertising partners may be considered a “sale,” “sharing,” or “targeted advertising” under some state privacy laws.

Where applicable, you may exercise available opt-out rights through our website privacy controls or by contacting us.

19. CHILDREN'S PRIVACY

Our website is intended for a general audience and is not directed toward children.

We do not knowingly collect personal information from children under the age required by applicable law.

If you believe a child has provided us with personal information without appropriate authorization, please contact us so we can take appropriate action.

20. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of any third-party website you visit.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal requirements or business operations.

When we make changes, the updated Privacy Policy will be posted on this page and the “Last updated” date will be revised.

Where required by law, we may provide additional notice of material changes.

22. CONTACT US

If you have questions about this Privacy Policy, would like to exercise a privacy right or have concerns about how your personal information is handled, please contact:

Sutton & Hale